Owner of the Patient Portal hosted on website Medipoint.pl (hereinafter referred to as Medipoint.pl), website address www.medipoint.pl, is INVICTA Sp. z o.o. located at ul. Polna 64, 81-740 Sopot, tel. 58 58 800, email invicta@invicta.pl; REGON: 192766523, NIP: 5851391084, KRS: 0000126605, hereinafter referred to as the "Portal Owner" or "INVICTA".
The regulations define the rules and constitute the basis for functioning of the Patient Portal at Medipoint.pl hereinafter referred to as the Portal.
When creating an account on the Portal, person registering and activating an account on the Portal, hereinafter referred to as the "User", shall read these Regulations and Information from Personal Data Administrator. The User’s registration in the Portal is equivalent to the acceptance of the terms and conditions of these Regulations.
The Patient Portal
The Portal lets the User collect, view, search, and send the data within the available functions:
a) reviewing and planning the medical appointments within the provided schedules;
b) reviewing the history of scheduled and completed medical visits, as well as performed diagnostic tests;
c) linking the own personal data (records) collection;
d) reviewing the medical records and anamneses (medical data);
e) filling in, keeping, modifying, and providing the general health survey;
f) reviewing the system event history related to actions taken on the Portal;
g) archiving the electronic medical records;
h) exporting the data collected on the Portal to files of certain format;
i) defining and configuring the settings of e-mail notifications sent by Medipoint.pl, within the context of scheduled visits or other system events;
j) reviewing a list of materials stored at INVICTA Biological Material Bank;
k) online payment for medical procedures and laboratory tests via online payment system;
l) filling in and submitting an egg or sperm donation form and questionnaire;
m) preview of test results, using a quick preview via entering the order number and the patient's date of birth.
Users can utilize some features of the Portal after registering and logging in, as well as after consent to personal data processing. All features of the Portal can be accessed after linking a set of own personal data (records) provided by INVICTA staff.
Data on new features of the Portal can be submitted to User email assigned to the User account in advance, to be informed on the changes.
Registration of the User in the Patient Portal
For registration, the User shall provide identifying data required by the Portal Owner and activate the Portal account.
To take full advantage of features available on the Portal, the User shall contact the INVICTA Clinic staff and link the personal records to the Portal following the instructions.
Logging on to the Portal
In order to log on to the Portal the User is obliged to provide the login or email address and password.
The User may change the password online after logging on to the Portal. The system will verify parameters of password change in password history and compliance of a new password with the standard.
If an incorrect password is entered three times, the User’s account will be blocked. Each successful login to the Service resets the counter of incorrect passwords entered.
If the User forgets the password, its recovery may be launched online at the login screen to the Portal. If the parameters in the launched function are correct, the system will send an activation link via email to the address assigned to the User’s account.
Enabling the electronic payment for medical services at the Patient Portal
Within the payment feature, the Administrator provides the Users with access to the following electronic services:
a) familiarizing with a list of biological materials stored at the Bank Gamet i Zarodków Invicta Sp. z o.o.;
b) familiarizing with a list of fees currently charged for storage of materials at Bank Gamet i Zarodków Invicta Sp. z о.о.;
c) making payments for individual medical services.
Use of Services specified in Clause 1a) is only allowed for Users, whose patient records are linked to the Portal. Users link the records themselves, after preliminary visit to INVICTA Clinic and signing the relevant documents.
Access to collected fee data listed in Clause 1b) is available without further authorization for Users, whose medical records are linked to the Service account. Users with non-linked records, who wish to access the data, shall be further authorized via SMS code.
Rules of payment via the Patient Portal
Payment for routine storage of deposited biological material is made by selecting in "My Orders and Payments" of "My Orders" window the amount of payment, acceptance, and forming the payment on www.medipoint.pl website
Rules of calculating the fees for storage of biological material are set in Regulations of Bank Gamet i Zarodków Invicta (hereinafter, the Bank Regulations).
If you have any questions on payment for storage of biological material, you may contact INVICTA by email invicta@invicta.pl.
Payment for other medical services is made by selecting a medical service in "My Orders and Payments" of "My Orders" window, at further accepting and forming a payment on www.medipoint.pl.
In each case, final amount of payment will be indicated after selecting an item from list of orders in "My Orders and Payments" tab of "My orders" window and clicking "Accept and Pay". Users can make payment in "My Orders and Payments" of "My Payments" window, where they will be automatically redirected upon confirming the order acceptance.
Payment shall be made within 30 minutes upon accepting the order. At non-payment within the specified period, the payment will be automatically cancelled.
Transaction payments with credit card and wire transfer are made via Dotpay.pl. Entity providing the online payment services (Paynow) for card payments is Blue Media S.A.
Available payment forms: credit cards: Visa, Visa Electron, Mastercard, MasterCard Electronic, Maestro.
Rules of refunding the purchased services
According to the Bank Regulations, when paying for storage of material, waiver of payment for routine storage period and refunding are only possible in case of invoicing contrary to the Bank Regulations or unlawful collection of payment (e.g., early payment by another person).
Paid service can be rejected without any justification within 14 days since paying for the service, but, in case of reserving the medical service with specific rendering date, the rejection is possible no later than scheduled date of the service.
In case of non-rendering the paid service (medical visit, ultrasound, other medical service or surgery), the Patient is entitled to 100% refund, if the visit is cancelled no later than prior to scheduled date of the service. NOTE: if User cancels the visit/study after the date, no refunds are granted.
If service is not rendered for reasons associated with the Portal Owner, the Patient will be offered another date of the service without repayment. If Patient does not wish to get the service on another date, amount paid by the Patient will be refunded.
Refund described in Clauses 2 and 3 is made within 7 days after the Patient's submission of data on non-rendering the service and need for refund at zwroty@invicta.pl.
Invicta will refund the payment via the same payment method used by the Patient, unless the Patient agrees to another refunding method, which causes no extra costs to the Patient.
In case of payment for IVF Program, the User is entitled to refund arising from individual annexes to IVF Program Regulations (INV.Z.KLN.08.PP.R.01).
Responsibility and disclaimers
The Portal Owner shall administer the Portal and make every effort to ensure continuous operation without interruption of all available functions of the Portal.
The Portal Owner reserves the right to periodically disable the availability of the Portal in order to expand or improve it.
The Owner of the Portal shall not be liable for:
a) effects of providing login, e-mail address assigned to the User’s account or password to third parties, regardless of whether the third parties obtained access to this information with or without consent of the User;
b) damage caused by using the Portal in an incorrect way, contrary to the Regulations;
c) problems in functioning of the Service if they occurred due to events that the Owner of the Portal with due diligence was not able to predict or prevent, in particular in case of problems in functioning of the Portal related to quality of services provided by telecommunication operators;
d) sudden interruptions in functioning of the Service caused by the failure of equipment, information systems or other circumstances beyond the control of the Owner of the Portal.
Privacy Policy / Security Policy
The Owner of the Portal shall make every effort to ensure that the Users’ data is protected with the use of modern technologies in accordance with applicable security requirements and confidentiality principles.
The Owner of the Portal undertakes to store and share information entrusted by the User in accordance with applicable legal provisions.
It is prohibited to copy and misuse the information available in the Portal and to use it in bad faith.
The Service Administrator
The Owner of the Portal ensures the protection of the processed personal data of the Users. Detailed information regarding personal data are included in the Information from the Personal data controller.
Protection of Users’ personal data is ensured by means of:
a) individual and unique login;
b) password - provided by the User while logging on in the Portal.
The implementation of the privacy and data security policy on the Portal is described in detail in the Privacy Policy document available to the User on the Portal website.
The User
The User cannot post content not related to purposes of the Portal, in particular contents contrary to the law, morality and principles of social coexistence.
Due to the security of the User’s personal data and medical documentation posted on his or her account, the password chosen by the User should not be identical with the email password of the User and in other services which require its usage (e.g. an online forums, blogs, etc.).
If the User suspects that an unauthorized person has access to his or her account, the Owner of the Portal should be notified about this fact with the use of a contact form.
Complaints
Complaints related to the malfunction of the Portal may be reported online by the User in the Help section after logging on to the Portal.
The Owner of the Portal shall be obliged to respond to the complaint within 14 days of its receipt, indicating whether the complaint is accepted and how it will be taken into account or informing about no grounds to accept the complaint with relevant justification. The Owner of the Portal sends the response to the complaint to the User by electronic means to the indicated email address.
The Owner of the Portal shall not responsible for any problems and technical limitations occurring on the User’s hardware, preventing proper use of the Portal. To use the Portal, the User shall have computer equipment with Internet access, at least 256 kb bandwidth, and one of the following web browsers installed: Mozilla Firefox, Google Chrome, Opera, Safari.
Account lockout in the Portal
The User’s account may be locked:
a) automatically, after entering incorrect password three times;
b) by the Owner of the Portal upon an express request of the User.
User account lockout aims to protect User’s data from unauthorized access.
Changes of the Regulations
The Owner of the Portal reserves the right to change these Regulations at any time. The current version of the Regulations is available at www.medipoint.pl.
A revised version of the Regulations shall be effective from the moment of its publication at the Portal.
